How can I open a Demo account?
In order to open a Cryptocurrency Account, you have to fill in the online registration form here. As soon as you finish the registration process, your account details will send into your email, plus you'll also receive 5000 USD virtual money to mine with.
How can I open a Live Account?
In order to open a Cryptocurrency Live Account, you have to fill in the online registration form, which you can find here. Once you've submitted the form, you'll be sent all your account details to the email address you gave. To get your account verified, you'll need to submit all the requested documentation and make your first deposit.
How soon can I start mining?
You can start mining immediately after finishing the registration process and depositing funds.
I got a stop out, why did it happen?
A stop out is an automatic closure of a position at the current market rate. A stop out occurs when the margin requirement has been exceeded and the account balance is no longer sufficient to sustain all the opened positions. A stop out is reached at approximately 1%, and it protects the client from having a negative balance or falling into debt with AltCoin Trade Pro.
How do I change the leverage on my Live account?
In order to change the leverage on your live account, please send an email to customer support specifying the leverage you wish to have. The leverage is usually changed within 1 hour during normal business hours, after receiving the request. Please note, in order for us to be able to change your account leverage, your account should not have any running (open) positions.
What proof of identity is required?
You can provide us with a scanned colored copy of your passport, national identity card or driving license. Your personal details including serial number, your photo, signature, issue & expiry dates must be clearly visible.
Do you offer Swap-free accounts?
As long as you meet the Company's criteria (e.g. client of a Muslim faith), you may be eligible for a swap free account. In order to get a swap free account, please open an account - as usual - and send an email to customer support